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The service-level agreement aims to increase customer satisfaction following the MOE’s technical standards following the directives set forth by executive order to provide MOE clients with the highest levels of customer service. To this end, the MOE ensures the provision of electronic services through its e-portal and smart devices. Furthermore, the MOE has made every effort to facilitate and accelerate the completion of end-user official transactions using the Ministry’s electronic services.

All e-services users must agree to the terms and requirements of each service as set out in the e-services guide​. All electronic services will be updated and added continuously to the guide.
Ministry of Education portal provides necessary help and support to beneficiaries as required to accommodate largest possible number of visitors. Portal makes available text and multimedia content in addition to detailed information and hyperlinks into forms of help like frequently asked questions,terms & conditions and policies, comments and complaints anda contact-us page.
Ministry of Education is keen to put first user information confidentiality and privacy. Policies that govern confidentiality and privacy are in place and work carried is applying all respective terms throughout the portal. For more information in this regard, please visit Terms, Conditions and Policies page.
Ministry welcome, respond and interact with all beneficiary communications. Throughout the portal and by the dedicated contact-us page the recommendations and complaints pages, , Ministry interacts with beneficiary messages and communication.
You can review service level agreements of all e-services provided by Ministry found at the e-services directory page.