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Technical support

In case your request is not executed on time or if you encounter any technical problems, do not hesitate to contact us at 19996

  • Service launch date

     
  • Service completion time

    Two working days
  • Response Time

    2 Days
  • Language

    Arabic
  • Number of beneficiaries of the service

    From 1 - 100 thousand
  • Beneficiary category

    General Services
  • Sector

    Ministry
  • Service type

    Government-Individuals
  • Service delivery channels

    Portal; Tawasul App
  • Service fees

    Free
  • Working Hours

    7:30 - 14:30

Mobile Apps:


​ 1. Log in to the main portal of TAWASUL using the following link: https://tawasul.moe.gov.sa or the TWASUL App.​
2. Select “Submit” a meeting ticket.​
3. Fill in the applicant's information​
4. Choose the authority to which the consultation will be sent​
5. Choose “submit the ticket, " the user will be notified of the ticket number by text. ​

None

Procedures and instructions after applying for the service:​

1. The system automatically sends the ticket to the beneficiary department.
2. Studying the ticket.
3. Setting an appointment and referring it to another department after modifying the ticket type from a meeting to an inquiry, complaint... etc.
4. The external beneficiary will be contacted if the appointment is set.
5. The ticket will be closed, and its status will be “final solution.”
6. The external beneficiary can object to the solution.
7. ​If the ticket is solved, the external beneficiary will be informed via an SMS Message.

Frequently Asked Questions about the Service

FAQ content is being prepared
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Modified date 1/30/2025 9:33 AM

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