Terms, Conditions and Policies

The services, information, materials, and functions supplied by the Ministry of Education portal are provided for your personal use "as it is" and "as available" without any endorsement, promises, or guarantees of any kind. We cannot guarantee or be liable for any interruptions, errors, or abuses that may arise from the use of this portal or its contents or any site linked to it - with or without our knowledge, and the user has no right to own or guarantee the confidentiality of any type of communication or the information he sent through this portal.

Furthermore, any public or interactive use within the portal does not guarantee the user any rights, licenses, or privileges of any kind. In the event that the Ministry has waived any right available to it within the framework of these terms and conditions at a specific location or on a specified occasion, this does not mean in any way an automatic and permanent waiver of any rights in other places and/or in other occasions.

To view e-Transactions System PDF (opens in a new tab) To view Cybercrime System PDF (opens in a new tab)

The Ministry of Education’s information technology examines and tests the contents of the Ministry of Education’s electronic services at all stages of work. Therefore, the user must permanently run an anti-virus program on all materials downloaded from the Internet, as the portal does not bear any responsibility for any loss, interruption, or damage of your data or your own computer, which may occur while connecting to this portal or when using any of materials of its content or others in which are included.

Information Technology Administration may, at its absolute discretion, terminate, restrict or suspend the user's right to access the portal, or use any or all of the services provided through it, without notice and for whatever reason. The foregoing includes violating the terms and conditions of use or any other behavior that the administration may consider at its own discretion unlawful or harmful to others, and in the event of termination, the user will no longer be authorized to access or benefit from all or some of the services provided via the e-portal.

All materials, information, and services available on the e-Portal pertain to the scientific and academic fields and are only dedicated to educational purposes. They are not for profit. The Arabic language is the primary medium of communication on the e-Portal. The provision of translations of any content or material is meant to be an added service. Hence, the reference to the available translation shall not be reliable and is not an authoritative basis for construing/interpreting any discrepancy in the e-Portal’s content.

By accessing the e-Portal of the Ministry of Education and using any of its content, you agree to all its terms and conditions, whether or not you are a registered user. Entering or logging in the e-Portal, using it, and browsing its content shall mean that you have unconditionally agreed to the terms and conditions contained herein. These terms and conditions for usage are applicable to this e-Portal.

You agree that access to the e-Portal and usage of it shall be for legitimate purposes only. You also agree that you are fully responsible for being aware of and adherent to all laws, bylaws, regulations, and rules related to your usage of the e-Portal. Also, by entering the e-Portal, you agree to refrain from the following:

• Using the e-Portal to commit a crime or to lure others into indulging in any action deemed as a crime or involving a civil liability.
• Submitting, publicizing, or publishing any unlawful content involving discrimination, defamation, libel, or any impolite, improper, or unwelcome conduct.
• Using the e-Portal to impersonate other characters or parties.
• Using the e-Portal to upload/download any infectious and malicious material such as computer viruses, Trojan horses, malicious computer codes, malware, files, or software that might modify, destroy, or hinder the functionality of the e-Portal or any hardware or software of an individual who uses or has access to the website.
• Uploading, submitting, sending, or otherwise broadcasting/diffusing any materials under no proper contractual relations or legal bindings.
• Modifying, destroying, or removing any content on the e-Portal.
• Disabling/disconnecting the regular communication lines in any way and by whatever means.
• Claiming affiliation to or representation of any company, association, or organization without having official authorization to convey such claim of relationship or representation.
• Publishing, diffusing, or broadcasting any advertisement, publicity material, promotional content, or any form of marketing.
• Publishing any material conflicting with or infringing on others’ intellectual property rights.
• Collecting or storing any personal information of other individuals.

Protecting the confidentiality of shared personal data

Some sections of the e-Portal and some categories of the e-services require entering personal data such as addresses and contact numbers. The Ministry of Education (MOE) believes in citizens’ personal data privacy and, accordingly, pledges to respect such privacy and confidentiality in the handling, sharing, and processing of such data via the various electronic channels, always and under all circumstances and conditions. To safeguard the privacy and protect the confidentiality of personal data, the MOE undertakes to make sure that permission for accessing, sharing, handling, and transferring such personal data is given only to the individuals who are duly authorized to process the data mentioned above.

In this respect, the MOE will assure granting the appropriate authority to personal data users applying the best and most appropriate standards and methods of protection and encryption of electronically shared data to avoid any contingent or unlawful/illegitimate incidents and risks leading to the destruction, loss, tampering, or disclosure of personal data.

Assuring the accuracy of personal data

The Ministry of Education may need to correct or delete some personal data entered online via electronic channels when such data may prove inaccurate or unnecessary. Moreover, MOE may sometimes be necessary to conduct periodic updates and verifications for essential personal data. When it is necessary to correct or delete some personal data, the MOE undertakes to notify all stakeholders, including owners of the personal data themselves or government agencies serving such beneficiaries, with such corrections or deletions.

Quality of Personal Data

The Ministry of Education seeks to assure the quality and accuracy of collected and processed personal data. It also seeks to make sure that the process of collecting such data is relevant to the service for which the data has been collected.

Benefiting from some of the data

Some non-personal data may be collected and saved by being directly imported (whether by computer or mobile phone) as part of the process of browsing the e-Portal or the systems linked to it. Such data may include the Internet Protocol (IP) address, your browser’s type and language, the pages visited, the time spent viewing a specific page, and the time and date of visit. Your data may be used for preparing some questionnaires, surveys, and reports. It may also be used to conduct some research and studies and frequent contacts with you when needed. Furthermore, the MOE shall have the right to share your personal data with the concerned authorities commensurate with the service of the government’s national trends aimed at building a knowledge-based society. Additionally, the MOE reserves the right to modify its user’s data privacy policy whenever such modification is deemed appropriate by the MOE.

The Privacy Policy, Terms, and Conditions listed here are part of the terms and conditions for using the e-Portal of the MOE.

The e-Portal does not collect personal information about you when you visit the MOE website unless you opt-in a definite manner, at your consent, and with your knowledge–to submit your personal information to us. In this case, we will restrict using such information to accomplish your request for information or services from the MOE. By using this website, you agree to the terms and conditions of this Privacy Policy.

The MOE reserves the right to introduce minor or major amendments to the Privacy Policy from time to time without making notifications. If you wish to continue to use our website after amendments are introduced to this Privacy Policy, this means that you accept such amendments.

The personnel operating this website adopt a comprehensive and stringent information security policy whereby only the duly authorized employees can access the personal information related to identified or identifiable individuals. Such authorized employees have already pledged to safeguard the confidentiality of such personal information in strict compliance with the relevant laws applicable in the Kingdom of Saudi Arabia.

The MOE shall have the right to take whatever measures it deems appropriate for protecting the information available on the MOE website from loss, misuse, or modification. However, the MOE provides no guarantee, in this case, to preserve the confidentiality of the content of this website. Moreover, the MOE shall not be held legally liable for any damages sustained by you or by any third party due to the violation of the confidentiality of the information you may have transferred to this website.

The professionals in charge of e-Portal implement strict procedures for protection against the loss, misuse, or alteration of the information. Nevertheless, the MOE cannot give you any guarantees in regards to the secrecy of using this website; nor can the MOE be held liable for any damage incurred by you or by any third party owing to the violation of confidentiality for the information that you may have transferred to this e-Portal.

Only the laws of the Kingdom of Saudi Arabia shall be applicable in connection with any disputes which might arise out of using the e-Portal. The courts of law in the Kingdom of Saudi Arabia shall have the exclusive jurisdiction to look into and finally resolve such disputes.

For further details, please visit Community e-Participation, the page of Community e-Participation Policies, e-Participation Policies

For details, kindly visit Community e-Participation, the page of, Terms, Conditions, and Criteria for Community e-Participation

For details, you may visit the page Open Data Policies

The Ministry of Education (MOE) is the first Saudi government department to launch a governmental website in Saudi Arabia. The MOE e-Portal is endeavoring to fulfill the requirements of the Ministry’s vision related to information and e-services. Hereunder is the Ministry’s vision about the e-Portal and its charter constituting the basis of the Ministry’s relationship with its esteemed clientele.

Vision

To introduce the Ministry of Education to the world wide web, present it with its real image and ensure its full-fledged status among the modern international e-services websites by facilitating access to its information and services by the various categories of beneficiaries using the latest tools and state-of-the-art technologies.

Users/Clients/Beneficiaries

The MOE e-Portal offers services to citizens, expatriate residents, and visitors to the Kingdom of Saudi Arabia from all points on the compass. The e-Portal also offers a package of e-services to students on outbound scholarship and students and staff at state-owned and private Saudi universities. Additionally, the e-Portal provides e-services to Saudi Arabian cultural missions, researchers, and the private sector.

Our Standards and Commitments

Relying on our vision, we at the e-Portal, hereby confirm the following:

• Our full adherence to personal privacy and e-transaction confidentiality requirements in compliance with the provisions of our Privacy and Safety Policy.
• Our full commitment to provide the most accurate information via the e-Portal and electronic systems of the Ministry of Education.
• Our full commitment to provide our clients with the best technical support, thereby guaranteeing their optimum use of the e-Portal and the e-service.
• Our full commitment to assure the highest level of functionality and operational continuity for our electronic systems, keeping them in operation around the clock, and to tackle urgent technical issues falling beyond the reasonable control as a top priority leaving no room for the least degree of negligence.
• Our full commitment to handle and respond to all complaints and suggestions received via the electronic complaint reporting tools and channels and to provide information about all steps and phases of tackling all such complaints and suggestions online via the e-Portal and other communication media and tools such as the mobile phone texting and e-mail.
• Our full commitment to interact and keep in contact with our esteemed clients via the Community e-Participation and communication channels made available on the e-Portal, such as the online forums, social networking, chat rooms, and blogs.

Receiving and Processing the Complaints and Suggestions

Based on the State’s principles for delivering justice and complying with its open-door policy, the Ministry of Education hereby guarantees everybody’s right to file grievances and seek relief of grievance. Furthermore, the Ministry guarantees the right for everybody to voice their opinion, extend advice, and submit suggestions for the sake of public interest. Further to the Ministry’s Customer Service Charter, the Ministry has provided the following:

• A secure and convenient electronic tool for reporting complaints and submitting suggestions.
• Auto link to submit complaints and suggestions electronically using e-Messaging System.
• A number for the transaction available immediately upon submission. The transaction number or the requestor’s identity card number may be used for following up the complaint or the suggestion online via the e-Portal of the Ministry.
• Modern means of communication such as the e-mail and mobile phone SMS to submit information about the transaction such as its number and the completion of its handling process.
• Assured referral of the transaction to the concerned department within two business days, the referral and classification of the transaction as being delayed in case that it exceeds the timeframe above, and escalation of the transaction electronically to the higher level of the administrative hierarchy.

Obligations and Responsibilities of the Clients

To help the Ministry of Education fulfill its commitments outlined in the Clients’ Charter, clients are kindly requested to act as follows:

• Not to use the e-Portal or E-Systems of the Ministry of Education in a way that may lead to the stoppage, deterioration, or failure of the service with other users; or that may compromise the security of the E-Systems of the Ministry of Education for e-Government Transactions.
• Not to use the e-Portal of the Ministry of Education or its E-Systems for putting further pressure on the staff, keeping them busy, and spamming them with fake, unlawful, or unrelated junk transactions.
• Not to use the e-Portal or E-Systems of the Ministry of Education for submitting false or inaccurate information or invalid documents.
• To provide all the required information and documents properly in the e-forms to avoid any undue delay in handling and processing the requested services.
• To provide clear and accurate personal and contact information when submitting a complaint or suggestion, with accurate and precise information about the complaint or suggestion, and with the pertinent supporting and illustrative documents attached.
• To comply with the pertinent terms and conditions for e-Participation when using the tools of community e-Participation, sharing, interaction, and social networking services provided via the e-Portal of the Ministry of Education.

Related Links

Saudi National Portal for e-Government Transactions saudi.gov.sa (opens in a new tab)

The professionals in charge of the e-Portal of the Ministry of Education seek to achieve the highest possible security and safety degree. The professionals follow the best security and safety practices to safeguard users’ data and provide privacy and confidentiality for users’ transactions in compliance with the applicable Privacy Policy. Accordingly, the Information Security Team of the Ministry’s e-Portal has applied the following security measures:

Digital Certificate

A digital identity certificate has been obtained from DigiCert Inc. for all the platforms and systems falling within the scope of the e-Portal of the Ministry of Education. (The logo of DigiCert Inc. will appear at the bottom of all the pages of the e-Platforms and E-Systems of the Ministry of Education) as a proof of authenticity of the Ministry’s website and proof that you are dealing with the Ministry of Education.

Encryption of e-Transactions and Passwords

The Information Security Team in charge of the e-Portal has used the Hypertext Transfer Protocol Secure (HTTPS) with all e-Transactions, data sharing processes, and passwords on the e-Portal for better data-sharing encryption. (HTTPS protects against eavesdropping, forging of information, and tampering of data). Meanwhile, data encryption prevents connection problems, cyber infiltration, and electronic eavesdropping, tapping, spying, or intercepting. Moreover, the Secure Socket Layer (SSL) protocol is also used to ensure the non-tampering of information sent via the Internet using the encryption above methods and digital certificates.

Online Certification and Digital Signatures

The Ministry of Education seeks to obtain the license to provide an approved digital certification service from the National Center for Digital Certification. The license will help the Ministry of Education shift to the digital signatures and digital certification of documents. This initiative is an integrated security system, which provides an appropriate environment for secure digital transactions via computerized networks. It is also a system for managing the public-key encryption codes using the digital certificate to achieve the following main objectives:

• Identity authentication: Allowing users to verify and know the identity of the other user with whom they are communicating in a definite manner.
• Information confidentiality: By allowing secure and confidential data sharing via the e-Portal so that others cannot know the nature of shared information.
• Information integrity and safety: By detecting any attempt to alter the content of the information item after being sent.
• Digital signatures: By allowing users to affix digital signatures on documents and enabling document recipients to authenticate any digitally signed document.

Deputy Ministry (Undersecretary) for Planning and Information at the Ministry of Education has put all required infrastructure and finalized all technical facilities and preparations for the project mentioned above. These arrangements will allow the Ministry to shift immediately to digital certification and authentication of digital signatures in all its transactions as soon as the system is approved by the National Center for Digital Certification and the e-Government Transactions Program. After approving the digitalization of certification and signatures of the internal work of the Ministry of Education.

All users and concerned parties will be able to:

• Eradicate the need for paper-based government transactions.
• Electronically verify the academic qualification and university certificates and have them authenticated, recognized, and equalized electronically by the Ministry of Education.
• Electronically authenticate the validity of the documents issued to them by the Ministry and verify the identity of Ministry’s staff and the Ministry e-correspondences.

Periodic Review of Security Level

The Information Security Team of the Ministry’s e-Portal conducts periodic in-house information security reviews. The team also conducts reassessment inside the e-Portal and all the Ministry’s E-Systems, platforms, and applications.

Essential Cybersecurity Controls PDF (opens in a new tab)