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Technical support for Madrasati platform users

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Technical support for Madrasati platform users

​​​Description

 This service allows users to raise issues about the platform to a responsible authority or department. 

Alternative channels for obtaining the service

Controls and Conditions

  1. The user must be registered in the school.
  2. He must be assigned to a classroom.
​
User's Manual

Service Level Agreement
The service does not need a specified time to close the request. 

Notice:

All correspondence made through this service is registered and archived to ensure the quality of the service.


Service Level Agreement
Technical support

In case your request is not executed on time or if you encounter any technical problems, do not hesitate to contact us at 19996

  • Service launch date

    06/09/2020

  • Service completion time

    No specific time

  • Response Time

    2 Days

  • Language

    Arabic

  • Number of beneficiaries of the service

     

  • Beneficiary category

    Student Services-General Education; Teacher Services

  • Sector

    General Education

  • Service type

    Government-Individuals

  • Service delivery channels

    Portal

  • Service fees

    Free

  • Working Hours

    7:30 - 14:30

Mobile Apps:

  1. Log in to the Madrasati platform as a user.
  2. Click on the educational tracks from the main menu. 

None

Procedures and instructions after applying for the service​:

Technical support tickets are uploaded directly through the link:

https://www.backtoschool.sa/tickets

 A response will be provided within 72 working hours by sending all the details to the email address submitted by the support applicant.​

Frequently Asked Questions about the Service

MOEP-966953484-76
2/11/2025 1:48 PM
MOEP-966953484-76
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