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Submit a Technical issue

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Submit a Technical issue
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Description 

 This service allows the beneficiaries to submit urgent notices. These notices are directed to the concerned authorities to be followed up to ensure a speedy resolution

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 Alternative Channels for Obtaining the Service​

 Dear beneficiary: In the event that the service is not available electronically, you can call the beneficiary care center 19996, 24 hours a day, seven days a week, or contact the Beneficiary Care Center TWASUL.

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Terms and Conditions

Nothing 

User's Manual

​To browse the user's Manual, Click here


Service Level Agreement​

Expected time to close the request:   Two working days.

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Note: 

All correspondence sent through this service is registered and archived to guarantee the service's quality.

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​Video about the service

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Service Level Agreement
Technical support

In case your request is not executed on time or if you encounter any technical problems, do not hesitate to contact us at 19996

  • Service launch date

     

  • Service completion time

    2 Days

  • Response Time

    2 Days

  • Language

    Arabic

  • Number of beneficiaries of the service

    1K to 100K

  • Beneficiary category

    General Services

  • Sector

    Ministry

  • Service type

    Government-Individuals

  • Service delivery channels

    Portal; Tawasul App

  • Service fees

    Free

  • Working Hours

    7:30 - 14:30

Mobile Apps:

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1. Log into the main portal of TAWASUL using the following link:
        https://tawasul.moe.gov.sa or the TWASUL App.
2. Select “Submit”   a technical notice ticket. 
3. Fill in the applicant's information
4. Choose the entity to which the Notice will be sent
5. Choose “submit the ticket, " and the beneficiary will be    
notified of the ticked number by text message. 



None

Procedures and instructions after submitting for the service:

1. The system automatically sends the ticket to the concerned   
authority and distributes it automatically to the coordinator or the supervisor associated with the service (its status is “new”).
2. Viewing all tickets is available by the general supervisor and 
the supervisor or coordinator associated with the service.
3. Studying the ticket in the time specified for the ticket (the
period for each service is determined separately by the system administrator).
4. Dissolving the ticket as a final solution or transferring the
ticket to another party (if the referral is made, it will be dealt with by the transferee party as if it were a new ticket).
5. If the ticket is resolved, the external beneficiary will be
informed of the solution of the ticket via SMS message
6. The external beneficiary can see the solution of the ticket

Frequently Asked Questions about the Service

Access to the TAWASUL system requires logging in through the Unified National Access platform. If you experience any difficulties doing so, you may either create a technical support ticket or call the unified number 19996.
You can report a building defect, such as an electrical malfunction or a water leak, as well as damage to the building and its protection and safety equipment.

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    MOEP-966953484-15
    Modified date 1/16/2025 1:28 PM
    MOEP-966953484-15

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